1. Overview
At Baseraho Private Limited ("Baseraho"), we strive to provide transparent, hassle-free rental accommodation booking. This Refund & Cancellation Policy outlines the conditions under which refunds are processed for token amounts, security deposits, and booking fees made through our Platform.
2. Token & Advance Booking Refunds
Booking Confirmation Token
Advance token payments paid to reserve a PG room or flat are held securely by Baseraho until physical check-in or lease agreement execution.
Security Deposit Refund
Security deposits collected at check-in are refunded by property management upon move-out after room inspection and clearance of dues.
3. Cancellation Timelines & Eligible Amounts
If booking is cancelled at least 48 hours before the scheduled check-in date or if property details differ significantly from listing verification.
If booking is cancelled between 24 and 48 hours prior to check-in.
Cancellations made within 24 hours of scheduled check-in or no-shows are non-refundable to compensate host blockings.
4. Refund Processing & Mode of Payout
Approved refunds are processed back to the original source account (UPI, Credit/Debit Card, or Bank Account) within 5 to 7 business days from the date of approval.
5. Non-Refundable Charges
Government taxes, platform convenience fees (where explicitly stated), and completed physical visit convenience charges are strictly non-refundable.
6. Support & Refund Claims
To request a refund or raise a billing grievance, please contact our financial support team:
Email: refunds@baseraho.com
Support Line: +91 9876543210