1. Overview & Scope
Baseraho Private Limited ("Baseraho", "Company", "we", "our", or "us") operates the website, mobile applications, and digital platforms (collectively, the "Platform"). This Privacy Policy describes how we collect, use, store, process, and protect the Personal Data of users accessing our services.
Baseraho is committed to safeguarding user privacy in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable laws of India. By using our Platform, you acknowledge that you have read and agreed to this Privacy Policy.
2. Key Definitions
- Consent
- Free, specific, informed, unconditional, and unambiguous agreement by the User for processing Personal Data.
- Personal Data
- Any information about an individual who is identifiable by or in relation to such data.
- Processing
- Collection, recording, storage, retrieval, use, sharing, disclosure, transfer, erasure, or destruction of Personal Data.
- Property Owner
- Any individual or entity listing properties (PG rooms, flats, hostels, commercial offices) on the Platform.
- Lead
- Verified contact details or enquiry information of a prospective buyer, tenant, or customer.
3. Information We Collect
Depending on how you use our Platform, we collect the minimum necessary data to provide high-quality services:
Identity & Contact
Full name, mobile number, email, residential address, and government-issued identity proof (only where legally required).
Property Details
For listed properties: address, pricing, photographs, videos, dimensions, and amenities.
Technical & Device
IP Address, device type, OS, browser info, network details, cookies, and app diagnostics.
Location Data
GPS location or approximate city/state (subject to your device permissions) to show nearby properties.
What We Do NOT Collect
We do not collect sensitive data such as biometrics, medical records, political opinions, sexual orientation, or Aadhaar numbers unless explicitly required by law.
Note on Payments: Baseraho does not store debit/credit card numbers or UPI PINs. All financial transactions are processed securely via authorized third-party gateways.
4. Purpose of Processing
We process your data exclusively for legitimate business and legal purposes, including:
- Creating, verifying, and managing user accounts.
- Connecting property seekers, tenants, and property owners.
- Providing verified business leads to subscribers.
- Detecting fake listings, preventing fraud, and enhancing Platform security.
- Sending transactional notifications and OTP verifications.
- Complying with statutory and regulatory obligations.
6. Your Rights (DPDP Act, 2023)
As a data principal, you have the following key rights under Indian law:
Obtain summary and details of your processed Personal Data.
Update inaccurate data or request deletion when no longer needed for legal or business reasons.
Withdraw processing consent at any time (some services may become unavailable).
Designate an individual to exercise your rights in the event of death or incapacity.
7. Security & Data Retention
We implement robust technical and administrative safeguards (including secure servers, role-based access, and encryption) to protect your records. However, no transmission system is completely secure, and we cannot guarantee absolute immunity.
Personal Data is retained only for as long as necessary to fulfill service commitments, resolve disputes, enforce contracts, and comply with tax and audit laws under Indian jurisdiction.
9. Grievance & Contact Us
For any privacy concerns, grievances, or to exercise your rights under the DPDP Act, contact our Grievance Officer:
Email: privacy@baseraho.com
Email: support@baseraho.com
Website: www.baseraho.com
Registered Office: Baseraho Private Limited, Delhi NCR, India.